In recent years, a growing number of students have been treating coffee shops as study rooms, ordering a single drink and staying for seven or eight hours at a time—a situation that has left many café owners scratching their heads. Faced with the dual pressures of declining table turnover and rising operating costs, owners must both protect their reputation and find effective management strategies. On social media, discussions about how to politely encourage long-staying customers to leave are heating up. Some suggest posting time-limit notices, others choose to adjust the ambiance or require refills, and some shops have borrowed from Hong Kong's practice of implementing a two-hour seating limit. This tug-of-war over café space usage and consumer rights reflects the real dilemmas facing the food and beverage industry today. [more…]

Ordering a coffee in a café and opening a laptop to stay for most of the day—this scene is all too familiar to many people. Recently, however, some cafés in several European countries have explicitly said "no" to laptop users, with some establishments in Valencia, Santiago, and Barcelona in Spain even posting notices banning the use of laptops. Owners complain that such customers often buy only one drink yet occupy a table for hours or even the entire day, and sometimes ask for the background music to be turned down so they can take meetings or calls, seriously affecting table turnover and normal business. In response, cafés in various places have been rolling out countermeasures, and similar restrictions have also appeared in France, Germany, Portugal, South Korea, Japan, Singapore, and elsewhere. Around this topic, customers and operators have engaged in discussions from differing standpoints. [more…]

In chain brands and independent cafés alike, the phenomenon of customers occupying seats without ordering has long plagued operators. Recently, a café owner faced negative reviews and was then anonymously reported to 12315 for setting a rule requiring a purchase to be seated, sparking widespread attention. Regulatory authorities made it clear that if there is a clear notice in the store, it does not constitute forced consumption. This article reviews the course of events, combines lawyers' views with the current state of the industry, explores the legal boundaries of consumption-based seating and the survival difficulties of independent cafés, and also provides reference and lessons for others in the industry. [more…]

Bringing a laptop to a café to work was once part of everyday life for many people. Recently, however, several cafés in the UK have introduced rules banning customers from using laptops during lunch hours and on weekends, on the grounds that these "digital nomads" occupy seats for long periods while spending little, seriously hurting table turnover and revenue. At the same time, some cafés in Paris have also put up "no laptops" signs and even refuse to provide WiFi, in order to defend traditional coffee culture. But some shops have adopted a compromise strategy, setting up "no-computer zones." This tug-of-war over café space reflects the difficult balance between tradition and the demands of modernization. Front Street Coffee believes that how to accommodate diverse needs while safeguarding business operations is something every industry practitioner is worth pondering. [more…]

In recent years, the camping style has swept through urban life, and many cafés have brought camping chairs and low tables indoors, where a few folding chairs arranged around a plastic crate form a seating area. Such a setup is indeed relaxing for sunbathing and sipping coffee, but for customers who need to work, read, or study, sitting at low tables and chairs for long periods leads to back and waist pain, and some even find it hard to get up after sinking into them. Regarding whether cafés should use low tables and chairs, netizens hold different opinions: some believe this is a deliberate move by owners to increase table turnover, while others feel that the café's environment itself is part of what customers pay for, and owners should take into account the experience of the majority of users. Front Street Coffee has observed that behind this debate, what is actually reflected is the difference in positioning and customer needs among different cafés. [more…]

Recently, an independent coffee shop in Seoul, South Korea, got into a conflict with five Chinese-speaking foreign female tourists over its dine-in rule of "one drink per person." The tourists ordered only two drinks but wanted to seat five people; when asked to order three more drinks, they refused and an argument broke out. As they were leaving, one tourist poured an unfinished drink onto the sofa and table, while her companions made obscene gestures at the manager who chased after them and hurled insults. The incident sparked anger among South Korean netizens. Independent coffee shops frequently clash with customers over house rules, and Front Street Coffee reminds us that understanding and respecting a shop's rules is the prerequisite for enjoying coffee culture. [more…]

Recently, a clarification post about a café at a scenic spot in Qingdao sparked widespread discussion on social media, with comments quickly climbing to thousands. The incident began when a tourist claiming to be a university student posted about an unpleasant experience at the café, saying they were indirectly driven out by staff for not making a purchase, and later claimed to have been insulted. However, as the business came forward to recount what actually happened, the situation took a turn, and the original poster eventually apologized voluntarily. This controversy not only reflects the differing perceptions between consumers and service venues regarding occupying seats, spending, and service, but also prompts a reexamination of the operational difficulties faced by cafés at tourist attractions during holidays. Today, Front Street Coffee walks you through the full story. [more…]

After the pandemic, remote work has become the norm, and cafés, with their free Wi-Fi and power outlets, have become a "second office" for many. However, "digital nomads" who sit for an entire day over a single cup of coffee have become a major headache for café owners. Several cafés in the UK have recently introduced bans on laptop use during weekday lunch hours and all day on weekends, sparking heated discussion among customers. Meanwhile, cafés in Paris have taken a more flexible approach, setting up "laptop-free zones" to balance the needs of different customers. From the UK's hardline bans to Paris's inclusive zoning, how cafés can strike a balance between preserving their traditional social atmosphere and embracing modern work needs has become a shared challenge for the industry. Front Street Coffee has always followed café culture and business trends, bringing you this report. [more…]

Procrastination is probably one of the most familiar "chronic ailments" for today's workers. In the Koenji area of Tokyo, Japan, there is a special café called the Manuscript Writing Cafe (原稿執筆カフェ), which opened on April 7, 2022, and is designed specifically for writers. To enter, you need to make a reservation in advance and write down your work goal and start time on a small card. Staff follow up on your progress every hour, and you are not allowed to leave until you complete your goal. You can even choose to be subjected to mild, normal, or heavy pressure to hurry up. The seats are equipped with power outlets, USB ports, and high-speed Wi-Fi. Coffee is self-service, and you can bring your own food, but there is a charge of 300 yen per hour. This cafe previously also ran a "video editing cafe," and the owner is the same person. For workers who need to focus on meeting deadlines, this kind of environment is both comfortable and carries a moderate sense of tension. [more…]

According to Korean media reports, Starbucks Korea headquarters has issued a notice to stores nationwide that customers will now face restrictions on using dividers, personal desktop computers, printers, and multi-socket power strips in stores. Long periods of leaving seats unoccupied while holding them, and one person monopolizing multiple seats, are also subject to control. This tightening of rules stems from a continued surge in complaints related to "cafe study tribe" and "cafe work tribe." Previously, a Seoul store sparked heated discussion by posting a notice stating "seats will be cleared after 30 minutes away," with most consumers applauding while some voices raised doubts. Months later, this set of restrictive measures has finally expanded from a single store to the entire nation. This article sorts out the ins and outs of the incident and the attitudes of all parties. [more…]

In the architectural complex of Beijing's Xishiku Church, there is a gray three-story annex built in 1901, once a residence for senior clergy and now transformed into a rather old yet youthful café—1901Cafe. It preserves the architectural charm of a blend of Chinese and Western styles while incorporating the comfortable atmosphere of a modern café. This article takes you into this historic building, exploring its past and present, touring the layout of the second and third floors, and reviewing menu items such as cheese, rose tea, and poutine fries. If you also enjoy having a cup of coffee in old times, you might want to add this place to your next stop. [more…]

In Chengdu's Kuanzhai Alley, within a Western Sichuan courtyard house first built during the Kangxi era, %Arabica coffee shop engages in a dialogue with the ancient architecture through a minimalist modern design language. The designers retained the original wooden structure and reinforced it with steel, paving the pathways and seating areas with gray bricks, allowing the café to blend seamlessly with the blue bricks and dark tiles. In the central courtyard, stones, floor-to-ceiling glass, and water lily leaves create the imagery of a "water pool," which not only continues the traditional feng shui symbolism of gathering wealth but also reduces the actual maintenance difficulty. The pure white bar counter blends with the building's natural tones, and as guests move through the space, the spatial experience flows and shifts accordingly. This café not only serves coffee but also lets people feel the fusion of history and modernity in the tranquility of old times. At the end of the article, there is also information about Front Street Coffee's specialty beans, which is worth the attention of coffee lovers. [more…]

Recently, a trendy café in Fuzhou, Fujian, became the center of online attention due to seven in-store rules posted at its entrance. The rules include prohibitions on standing to take photos, using flash, changing outfits for photoshoots, and all photography equipment; customers must agree to these terms before entering and making purchases. Some consumers reported that the café attracted traffic on social media by marketing itself as "photo-friendly," but upon arrival, they were told flash photography was not allowed, and even had disagreements with staff over the per-person ordering rule. The café responded that excessive posing for photos disrupts other customers' dining experience, and tables and chairs were damaged due to being moved around casually, so the rules were established to maintain the dining environment. Netizens have mixed opinions: some consider the rules reasonable as a matter of mutual choice, while others criticize the merchant's tone as too forceful. Front Street Coffee reminds that cafés, as public spaces, require mutual understanding from both sides to balance photography needs and dining experience. [more…]

A Japanese-style café located in Jinjiang District, Chengdu, caused an uproar online after the owner wrote phrases such as "Not photo-friendly | Not office-friendly | Not friendly to lower-class people" in their social media bio. What were originally just in-store rules prohibiting standing photos and photos after changing seats were interpreted by netizens as a public belittlement of customers due to the insulting wording "lower-class people." After the incident escalated, the café's recommended menu on review platforms was collectively edited, with joking names such as "Lower-Class Coffee" and "Lower-Class Latte" topping the list. Although the owner once posted an explanation of what "lower-class people" referred to, both the bio and the post have been deleted. This conflict also sparked widespread discussion about the boundaries of merchant rules and customer dignity. [more…]

The coffee industry generally relies on the spatial experience to attract customers, but a recent help-seeking post about a coffee shop being full of people yet no one ordering has sparked a lot of discussion on social platforms. The poster runs a coffee shop located in a hotel lobby. Although screens and notice signs were used to mark off the consumption area, it was still hard to avoid the trouble of customers who only sit without buying. Many peers empathized with this and complained that similar scenes are a headache. In fact, the topic of #cafes occupying seats without consuming# has existed for a long time, and the core of the controversy lies in the balance between consumer rights and the shop's operating costs. Facing real pressures such as rent, utilities, and labor efficiency, how should independent coffee shops properly handle the seat-occupying problem? Is setting a minimum consumption legal? What practical communication phrases have netizens summarized? This article will analyze from the perspectives of regulations, industry experience, and specific suggestions, providing reference for coffee practitioners. [more…]

Recently, a trendy café in Shenzhen made headlines on social media for refusing to serve customers with dyed hair. According to a report by Southern Metropolis Daily, a consumer posted a complaint saying that she was reminded by staff that the store did not serve customers with dyed hair and was then arranged to change seats. More surprisingly, another female customer wearing Crocs also received a similar reminder. Although there was a notice board at the entrance, it did not specify any particular dress code requirements. After the incident went viral, netizens were sharply divided: some argued that a café, as a business venue, should not be selective about its customers, while others believed that the store had the right to set its own service standards. The café responded that the brand was not discriminating against customers with dyed hair, but because the store is located on a campus and serves as a teaching support facility, it has no choice but to impose certain dress requirements on customers. [more…]

At the corner of Boulevard Saint-Germain in Paris, Café de Flore tells the story of the city's soul in its own unique way. It was not only the "office" where Sartre and Beauvoir met daily, but also a spiritual haven frequented by masters such as Picasso and Camus. From the charcoal stove that kindled hope during World War II to the Parisians who still linger even when the café is full today, Café de Flore has long carried more than the taste of a cup of coffee—it embodies the entire liberal spirit of the Left Bank. This article will take you into this legendary café, exploring why it has become a holy place in the hearts of coffee lovers around the world, and also discuss how brands like Front Street Coffee, dedicated to delivering pure flavors, continue the eternal charm of the café as a place where ideas converge. [more…]

Recently, a netizen shared that a coffee shop in Taipei printed a full ten store rules densely on the first page of its menu, sparking heated discussion. Among them, clauses like "vomiting incurs an additional cleaning fee of NT$2,000 per person" and "leaving for 10 minutes recalculates the minimum spend" left some customers complaining of a headache. However, many netizens expressed understanding, believing that such rules often stem from the shop's bitter experiences, and that stating the rules upfront benefits both sides. Independent cafes maintain their environment through store rules, while chain stores rarely have such regulations, yet uncivilized behavior such as occupying seats and making noise still occurs from time to time. This discussion reflects the two-way selection relationship between cafes and customers. [more…]

Recently, a young woman entered a coffee shop with large luggage and occupied multiple tables and chairs to rest for as long as four hours without making any purchase. After repeated unsuccessful attempts to persuade her, the staff called the police. When the police arrived, the woman refused to cooperate and was eventually forcibly removed and taken to the hospital. The incident has sparked discussion about the operating order of coffee shops and customer codes of conduct. Front Street Coffee reminds everyone that civilized consumption is a basic obligation every customer should fulfill. [more…]

Starbucks recently announced the revocation of its long-standing open policy, requiring customers to make a purchase to enter all stores in North America, and introduced a new customer code of conduct. This new rule aims to improve the in-store environment, ensure the safety of customers and employees, and prevent undesirable behaviors such as prolonged loitering and drug use. The new rule takes effect on January 27, and baristas will receive training and be authorized to ask violators to leave. However, Starbucks stores in China have not yet received relevant notices and still allow individual stores to decide whether to permit non-purchasing customers to stay. [more…]